Shipping Policy

At nuvellalife™, we're committed to making your shopping experience as smooth as possible—from the moment you place your order to the day your furniture arrives at your home.

This Shipping Policy explains how orders are processed, shipped, and delivered.

Our Shipping Commitment

Quality furniture deserves careful handling.

To provide a wider selection of modern furniture while maintaining competitive pricing, we partner with trusted manufacturers and professional fulfillment centers. Orders may be shipped from different warehouse locations depending on product availability and destination.

This fulfillment model allows us to:

• Offer premium furniture at accessible prices

• Maintain consistent product quality

• Reduce unnecessary storage and inventory waste

• Deliver orders as efficiently as possible

Every order is carefully inspected before it leaves our warehouse.

1. Order Processing

After your purchase is confirmed, our team begins preparing your order.

Processing Time

• 2–4 business days for order verification, quality inspection, and packaging.

During holidays, promotional events, or periods of unusually high demand, processing may require up to 5 business days.

2. Shipping Charges

A flat shipping fee of $5.99 applies to each order unless otherwise stated during promotional events.

Any available free shipping promotions will be clearly displayed at checkout.

3. Estimated Delivery Times

Delivery times vary depending on your shipping destination.

These delivery estimates begin after your order has been processed and shipped.

Please note that weather conditions, carrier operations, customs inspections, or other unexpected circumstances may occasionally extend delivery times.

4. Tracking Your Order

As soon as your shipment is dispatched, you'll receive a confirmation email containing your tracking information.

Please allow 24–72 hours for tracking details to become active after the shipping label has been created.

If your tracking page does not update immediately, your package is still moving through the carrier's network.

5. Customs & Import Fees

International shipments may be subject to customs procedures depending on local regulations.

Customers are responsible for any import duties, customs fees, VAT, or taxes imposed by their country's customs authorities.

nuvellalife™ cannot control customs processing times or charges once a shipment enters the destination country.

6. Order Changes & Cancellation

If you need to update your shipping address or request an order cancellation, please contact us as soon as possible.

Requests must be submitted within 12 hours after placing your order.

Once production, packaging, or shipment has begun, we may no longer be able to modify or cancel the order.

7. Damaged, Missing, or Lost Packages

We want every order to arrive safely.

Damaged Delivery

If your furniture or package arrives damaged, please email us within 72 hours of delivery and include clear photos of both the packaging and the affected item.

After review, we'll arrange an appropriate replacement or solution.

Lost Shipment

If the shipping carrier officially confirms that your package has been lost during transit, we'll send a replacement at no additional cost.

Contact Us

If you have any questions regarding shipping, delivery, or tracking, our customer support team is always happy to assist.

Westco Warehouse Furniture

503 N Western Ave

Los Angeles, CA 90004

United States

Phone: +1 (323) 467-1177

Email: service@nuvellalife.com

Thank you for choosing nuvellalife™. We appreciate your trust and look forward to delivering furniture that brings comfort, style, and lasting value to your home.